Privacy policy

Last updated 27 September 2026

Full Marks Cleaning is a registered business name of Smile Cairns Pty Ltd (ABN 54 637 501 609). This policy explains what personal information we collect, why we collect it, and how you can see or correct it.

What we collect

• Your name, phone number and email address.
• Details of the property: suburb, bedrooms, bathrooms, pets, furniture, inspection date and any notes you give us.
• Photos and videos of the property that you send us for a quote, and the photos we take during the clean for your photo report.
• Access details, such as where to collect keys or a lockbox code. We use these only for your job.
• Invoice and payment records.

How we collect it

Directly from you, through our quote form, email, phone or messages. If a property manager or owner books a clean, they may give us the tenant’s or owner’s contact details so we can arrange access.

Why we use it

• To quote, book and carry out your clean, and to send your photo report.
• To contact you about your booking or a re-clean.
• To keep invoice, tax and legal records.

We don’t sell personal information. We don’t send you marketing unless you ask to hear from us.

Who we share it with

• Your property manager or landlord, when you ask us to send them the photo report or invoice.
• The cleaners on your job, who receive only the details they need.
• The services that run our website, quote form and email: Cloudflare (website hosting), Web3Forms (quote form delivery), Lolipop by GMO Pepabo (email hosting) and Google (fonts used on our website).
• Our accountant, for tax records, and government authorities where the law requires it.

Information stored outside Australia

Some of these services store or process information outside Australia. Our email is hosted in Japan, and Cloudflare, Web3Forms and Google may process information in other countries where they operate.

Our website

Our website doesn’t use analytics or advertising cookies. When you visit, our hosting provider and Google Fonts receive standard technical details, such as your IP address and browser type, so they can deliver the page.

How long we keep it

Quote requests that don’t become bookings are deleted within 12 months. Job and invoice records are kept for 5 years for tax purposes, then deleted. We keep information in password-protected accounts that only our team can access.

Seeing, correcting or complaining

You can ask to see or correct the information we hold about you, or make a privacy complaint, by emailing [email protected] or calling 0457 830 546. We’ll reply within 30 days.

If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If the way we handle information changes, we’ll update this page and the date at the top.